8%, pushed by extremely high inflation rates in the. I cannot see that I can do this, I have deleted an additional email account but wish to discontinue completely the Virgin Media account and all associated. A. We’ll be in touch within the next 3-5 working days. We would like to show you a description here but the site won’t allow us. Broadband switching off. D01 C9W8 . 56/year). Email address. The My Virgin Media app lets you easily switch between your broadband, TV and home phone account, and your mobile account . Re: Contract end in April but want to stay and downgrade. Sign in to My Virgin Media to view your bill, and see a personalised breakdown of costs and charges. Volt. How to Contact Virgin Media. Step 3. Excludes broadband faults and broadband network outages. Anyways I got a new modem which is a Sagecom. Moving home with BT. If. A. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. Broadband. Overseas customers can call 00 353 1 245 8000. Account - Cable. Price increases are likely to hit the majority of customers of the major TV. We would like to show you a description here but the site won’t allow us. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Entertain me; Broadband Deals. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. The exact size of your bill change will vary based on your individual package, but the provider says that on average customers with broadband, TV and home phone deals with Virgin will see their bills rise by 13. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. C. The landline I can really live without, but I can get here Full Fibre 100 Broadband from either Openreach or CityFibre for about £35 a month, so that leaves me thinking I'm paying £70 a month for the VM Tivo service. FWIW, although I only ever had VM broadband , it was around. Downgrade speed to reduce cost. See your balance and make quick payments. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. 00 per product or the monthly amount for the remaining months of your contract will apply to you, whichever is less. Hi Ben, To be perfectly honest, t he best method and time to contact them is to call 150 from a Virgin landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues. My package is due to renewal broadband and phone only. Please can I have be sent a new box with the correct cable asap. M200 Fibre Broadband, Talk Weekends & 100+ TV channels. yvonne lewis shelton married how many times; officer sandoval riverside countyNot sure how fast you need to go? Why not look into M125 Fibre Broadband if you have fewer than 10 devices or start from M250 Fibre Broadband if you have more. If you are out of contract however, you will be able to have a broadband only package if you wish. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. No setup fee. Recently moved out of area and. Keep the community welcoming for all. virgin media change package downgradekate snow illness. Virgin Media broadband isn’t as widely available as other major UK broadband providers, but you can use our Broadband Unbundled tool to see if you can get it. 5% will see bills rise by no more than £4. A minimum period applies to the services, please check basket for details. I've done some reading and the minimum is 9, 12 or 18 months depending on the deal, so I'm safe in that respect. TV360 is fundamentally different to TiVo/V6, in much the same way as Apple is different to Android. 5 above, your Virgin Media services are entirely unaffected by the cancellation of O2 services. Advertised Speed: 5 Mbps Expected Speed. You can go on the Freeview website and check what channels you can get on Freeview. Virgin's biggest and best broadband and TV package is the Ultimate Volt Bundle. My Virgin Media App. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. At least 30Mbps download speeds in every room or £100 one-off credit. Web 63K Posts. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Fibre Areas only. Sometimes you may notice that the monthly price for your services has changed. Have you received correspondence confirming the migration date? As for your additional questions, the engineer would be able to answer these before carrying out the necessary work. To understand why this may have. Browse. Please enter your email. How can i downgrade my package its costing me to much every month - 5358188. The way VM bundles its packages though it is very likely you will get a lower price for a renewed minimum term by taking TV/broadband/phone. Alternatively, you can call 0345 454 1111 from any other phone. . You just need to give Virgin Media 30 days’ notice that you want to leave. I have had - 5266681. • Click Configure your WiFi connection. I have used the 8-digit numbered Settings Password from the router, not the WiFi password (I also tried this just in case). Virgin media downgrade. If you’re a Virgin Media customer, you can cancel your contract subject to an initial 30-day notice period where you’ll pay full fees, followed by an early disconnection fee to take you to the end of your contract period. Booking an engineer is easy with Virgin Media. See more of Virgin Media on Facebook. reg number. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you need us to put any wiring in, you may also be charged an installation fee, starting from £30 for a standard installation. Manage Your Account. What to do: The BT website ( bt. Web You can downgrade your package either through your online account or by calling Virgin Media directly. Entertain me; Broadband Deals. Virgin Media Quickstart set up. This pays for a Virgin Media technician to check that your new broadband is set up correctly (we can do this remotely or pop over to your place). Change the wireless channel – Log into your SuperHub’s admin console (192. You will need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to change your contract, do you still want TV as part of your package or broadband only or BB + phone. Open the Netflix app on your Virgin TV box and select the Netflix banner. on 02-02-2023 22:48. It seems like if your nearest transmitter is a relay one, you might get less channels than if it's one of the main transmitters. Account - Mobile. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. (c) The price you pay for the WiFi Max service will depend on your broadband package. Sign in. The early disconnection fee is as follows: Virgin Media Broadband Plan. Make a payment in My Virgin Media. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. TV360; or; c. If you're happy with this and for the charge we can make the arrangements for you 🙂. I recently received notification my bill would increase, I need to reduce costs and want to drop my package from 350 with 02 volt. I want to keep the broadband though as we need this, I realise that if I could lose my landline it will stop any discounts on my broadband, but I think it would still make it cheaper. The do's and don'ts. Unfortunately, we do not support package changes on this forum however we can check if there's something to cause higher consumption, I'll pop you a message here shortly to give this a look. I downgraded my broadband from 1 gig to 500m and just want to know how long it will take and how it works. Can I just cancel my tv package and keep my broadband, landline and calls anytime. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. If you have any concerns about price rises, then be sure to contact Virgin Media directly. Virgin Phone Switchover. Some things you can do are: View your current and previous bills. You might also need to change it if your current package isn’t available at your new address. Virgin Media; My Virgin Media. Options. Pick a category to get started. Yeah, that's crossed my mind. Hi there, having signed up for Virgin Media Cable (pending whether i can get the cable into my flat) I have read on the contract that it says:-Your right to cancel: Once you have signed this Agreemenr, you have a short time in which you can cancel it. Family Picks. Networking and WiFi. Then select Add again. Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package. What is a data allowance? Gigabytes (GB) of mobile internet (or data) that you’re allowed to use for no extra cost because they’re pre-paid for by your monthly phone bill, as part of your pay monthly plan. All you need is your account number, current phone number, new address and moving date. As a Virginmedia customer for over 10years I also annually listen to the fixed messages that the service team give. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. a compatible Virgin TV box; b. on 30-01-2023 12:30. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I've forgotten my details. BUT - i. You can now downgrade broadband speed online. You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. It lets you run a super intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to –. Hello VLNeedham. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. International Picks. Either that day or the next. Virgin Media; My Virgin Media; Shop;. You can then discuss changes to your contract. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies,. Save for Sections A. 5 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. This promotion means you won’t pay the usual setup fee of £35. As part of an area migration, all the lines will be switched over on a specified date. Here's how: Log in to your My Virgin Media account, and select 'Manage My Package' Select the 'Change' option, and follow the on-screen instructions Choose the. All forum topics. I'm currently on the M100 broadband only package (and out of contract). Current VM broadband only customer. . How Do I Log Into My Virgin Media Account. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. B. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. SpeedCut down your package One easy way to cut your bill is to trim down your Virgin Media package. Manage your account with My Virgin Media. Choose the package you'd like to downgrade to. I don't work for Virgin Media. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Add Disney+ Premium window will pop up. . Virgin Media. The webpage to do that has the revolving 'loading' Virgin logo of doom, despite refreshes, and so far I've been waiting for customer service for 55 minutes. Select View package > Stream and then Manage Stream. As @roy247 has advised you will need to contact the customer service team regarding this matter. On current downgrading process u can save by the free tv option. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. A day later I got a call from Virgin and they offered me £20 a month and upgraded me to 200MB😂😂 Make sure to check and pay your final bill, which covers your broadband & TV package costs and usage charges up to your disconnection date. Password. Hi @Herbertj01, thanks for posting and welcome to our community. M125 was boosted from M100 last year, when the package received a speed upgrade of 22% from 108Mbps to 132Mbps. Sign in. Providing your services aren't suspended through no payment, Then yes you can chop and change what ever you wish. 00 per month for the next 18 months, great. surely i can have. Ended up with 33£ for 500M. SpeedSign in to Help & Support forum. Remember, new customers normally have the pick of the best TV, fibre broadband and line rental deals and there are other providers out there waiting for. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). The opening times are: Monday to Friday – 8am to 8pm. Gaming Support. have activated your Stream device. Sorry! you need to have Broadband into your package, to add SIM into your bundle Entertainment Picks. Alas no that’s perfectly normal, making most changes* to the current agreement, triggers a new 18 month minimum term contract. If you can get Quickstart, you can choose one of two delivery options. Solved: i need to downgrade to the Big bundle M200 Fibre Broadband, Talk Weekends & 100+ TV channels £33 a month as my partner was laid off - 5155556. At least 30Mbps download speeds in every room or £100 one-off credit. . Save £100s on your existing package, without having to cancel Chris Knight | Edited by Gary Caffell Updated 1 August 2023 Virgin's one of the big players when it comes to TV. 12 month or 30-day rolling contracts. 12 minutes ago. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Here you’ll find all the help you need for Virgin Media related problems and issues. Premium channels and upgrades must be kept for at least 30 days. You appear to want to be a TV/broadband customer for future use. I have Volt 500 broadband (originally M350 before the Volt boost). At least 30Mbps download speeds in every room or £100 one-off credit. Add Sky Sports in time to enjoy this weekend's biggest live Premier League fixtures. For example, you pay in September for October’s services. The latest version of the app also adds some excellent features, including help and information on your Virgin Media services, tracking and changing your upcoming appointments, and a more secure and. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. . Tudor. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. There are a few things you can do to downgrade your Virgin broadband service if you're unhappy with it. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. Virgin Mobile. gerri1030. After being on the phone for an age before, we decided not to - 5135619. We are unable to do package changes over the forums. Add Sky Sports in time to enjoy this weekend's biggest live Premier League fixtures. Networking and WiFi. I am trying to reduce the cost of our Virgin Media package. or. I am currently on the Fibre 1GB but am having difficuly keeping up with the heafty £65 monthy payment, things are getting very tight now with everything going up! I therefore need to downgrade to the 250 Broadband only deal but can't find any way to do this online. However, it can be hard to prove. All Rights ReservedBT Sport is included in Maxit TV (Full House TV) and Ultimate Oomph (VIP bundles) or can be taken as an add-on at additional monthly cost. Nathan. Joining in. Check out. Stream box and remote remain property of Virgin Media. Dave. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you are already a customer and want to change your bundle here is how you do it. See all Volt broadband plans →. Please remember, there’s always a £35 activation fee for our services. 5 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. To check what Virgin Media package you are on: Sign in to My Virgin Media account. Thanks, Megan_L. 3 REPLIES. Step 4. Hi all. Parental controls are a set of tools designed to protect and keep children safe online. kr002. 1 Kudo. The thinking is, I currently pay £105 for M100 Broadband, Landline and 'Full House' TV. . 5 above, your Virgin Media services are entirely unaffected by the cancellation of. Available with M50 broadband or faster. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. 25 a month. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. You can reach them by calling 0344 809 0202 (or 202 from an O2 handset). Forgot your email address email address? If you’re not using your own device, read our help on private browsing before you sign in. Your free broadband speed boost from Virgin Media is here! We’re giving all broadband customers on 100Mbps or below a. Premier Sports HD + BoxNation Want to cancel Virgin tv but keep broadband. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. And if your broadband speeds are more than you need, consider a downgrade. Now after 18 months the discount is ending so I want to downgrade - 5196133. The average increase is 4%, or £3. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. Super for streaming, gaming and downloading. This promotion means you won’t pay the usual setup fee of £35. The service start date was 28 January 2023. No they wont give you a special offer but they may offer a free basic service for a short term so that they dont lose a potential customer. Regards. 6 September 2010 at 5:53PM. If we remove your Volt benefits from your Virgin Media services in accordance with our rights in Sections A. Options. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Up to 3 WiFi Pods if needed. Step 1. From experience there are 3 levels here: Rep from the Philippines offering you savings of £1-£5 per month max (never agree to this) It's not ideal but it's the only way to get the best deal at Virgin. You could get up to £200 paid off. This will reset the router to factory settings. QuickStart, set up and connections. Then select Add again. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Boom!Solved: I have been trying to downgrade my package for a while now. Solved: Hi, I'm a pensioner who needs to downgrade, to just Phone and Broadband, how do I do this without waiting on the phone line for - 5270568. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Virgin Fibre Areas only. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. Quickstart is the quickest and easiest way to setup our services. Mobile Your Account. I always checked speeds r. Martin Lewis: How to halve your car and home insurance costs just by getting it on the right day – and why it works. Prior to moving house, I was 5 months into my new 18 month contract as I took out the. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. From experience anyway. Virgin Media engineer installation. Then I get an email saying I will be paying £79. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. hope this makes sense, would like and idea before trying to phone. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. 10. I have been trying to downgrade my package for a while now. You can then discuss changes to your contract. Get Netflix and watch unmissable Netflix Originals. Joining in. This promotion means you won’t pay the usual setup fee of £35. Manage Your Account. Powerlines use your home's electrical wiring to connect devices. From April 2024, Virgin Media will have a set price increase in its terms and conditions, much like BT, Plusnet, Vodafone, EE and TalkTalk. I'm frustrated as hell as my total package every month is £120 can't afford to keep paying it contract fin ages ago every time I phone to ask to downgrade my package I keep getting no where all I wht is just my broadband for my kids to use TV box and channels I don't wht any more can someone help plz as my Nanna changed hers and all. Just joined. If it plans to do so, Virgin is legally obliged to contact you in writing. My experience the Virgin Media has many pretty sketchy lately. Excludes broadband faults and broadband network outages. that's BS, I was on TV+Phone+Broadband package and downgraded to Broadband only package 18 months ago. O2, Three and Virgin Mobile will hike prices by up to 11. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. 0. Chatter and natter. Virgin Media Television; For business;. You will need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to change your contract, do you still want TV as part of your package or broadband only or BB + phone. a month ago. I went to retentions as I was miffed at very slow speeds. 190+ TV channels. Leaving Virgin Media. They provide customers with telephone,. Step 2: Order your Virgin Media Broadband service. (18 month contract applies) 108. You cannot have offers on the services, even if you say your short of money. When you sign up, there’s a £35 activation fee. . How Do I Log Into My Virgin Media Account. Gareth_L. QuickStart, set up and connections. I don't work for Virgin Media. on 18-04-2023 15:55. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Volt. Hello pcboo . Find the subscription you want, select Add. I have been sent a faulty Virgin TV 360 Box. 4K compatible TV/device required to watch Ultra HD. Called up on Friday. Virgin TV 360. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. If you do renew now, your minimum term will overlap with VM's new annual price increase policy from 2024. Problems in the last 24 hours. Please enter your email. Speed. Faster broadband. You can also go paperless or refer a friend to get a. 50 and £4. Virgin Media services are only available in eligible Virgin Media network areas. You should certainly be able to 'downgrade' from BB/TV/Phone to broadband only, they may be reluctant, even lie and say you cannot, but insist they reduce the package to BB only , and if they don't do it on request, threaten to leave VM completely. Home phone. Available with M50 broadband or faster. Virgin Media reserves the right to withdraw this offer at any time. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. 4 or A. 1) and go to Wireless Settings. A Ti-Vo was installed in one of the upstairs bedrooms. 20 minutes ago. Virgin Media Hub 5. Tap Install Now. If you live in the UK then chances are that you’ve heard of Virgin Media. Perfect for streaming. 1 Kudo. You’ll find this on the base of the Hub unless you’ve changed it. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Super for streaming, gaming and downloading. Virgin Media increased prices for millions of broadband, TV and home phone customers in April 2023.